Return Policy

Although we hope you love our products as much as we do, we believe in exceptional customer service and quality goods and accept Returns within 10 business days of receipt of the package based on tracking confirmation. 


The item(s) must not be worn, altered or washed and be accompanied by original tags and packaging. The balance will be refunded to your payment account upon receipt of the product and depending on if the conditions meet our expectations.  Please email sales[at] and let us know why you would like to return the product that way improvements can be made. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. 


Returns from the U.S. should be shipped via the United States Postal Service (USPS). Returns shipped with other services than USPS will incur brokerage fees which may be deducted from your return at the discretion of Boarded Hall. All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to Boarded Hall and may incur additional fees.

Shipping fees are not refundable (where applicable).